We deliver to all parts of Australia using a reliable and recognized courier and delivery service. Our delivery charges are competitive and affordable. A small packing & packaging cost is included in the freight price.
Deliveries are available in Australia only and are not possible on weekends or public holidays.
Delivery will usually take 3 working days from placement of order. Next day delivery can be arranged for local Sydney orders.
Please let us know if an order is urgent and we will do our best to get your order delivered within your time frame.
Please allow extra time for delivery to remote areas, and also over the Christmas Season.
It is your responsibility to inform Cloud Creations if an order has not arrived. We will then track and trace your order and follow up with the delivery service.
$13.95 for all Sydney METRO deliveries
up to 25kg.
Courier costs Australia Wide are dependent
on weight & destination.
While we take tremendous care, Cloud Creations takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place.
Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.
Your order will be confirmed by email. You will receive confirmation that your order has been processed and an electronic invoice will be sent to you.
Orders will not be dispatched until payment in full has been received.
Shipping and tracking details will be emailed once the order is sent.
Your feedback is important to us.
Please inform Cloud Creations if there is a problem with your purchase or delivery and we will attempt to resolve your issue immediately.
Our aim is for each and every one of our hampers to be enjoyed and remembered by those that receive them.